It Works World Headquarters 2006 44th Street SE Grand Rapids, MI 49508 (For directions, click here)
Hours: All Customer Service e-mails are returned within 24 hours or one business day. The following e-mail addresses are answered by Customer Service representatives:
Distributor Support - Distributor Support Customer Support - Customer Support Product Questions - Product Questions
Contact Information US: Phone: (616) 281-1900 Field Support/Orders: (616) 281-1900 Field Support/Orders Fax: (888) 711-3760
Contact Information UK: UK Local: 020 3004 9325 (connects to US customer service) US Phone: 00 1 616 281 1900 Fax: 00 1 888 711 3760 Most orders will be shipped from our distribution center near London. For package non-delivery questions please call: 01844 295155
Contact Information Australia: US Phone: 0011 1 616 281 1900 Fax:0011 1 888 711 3760 Most orders will be shipped from our distribution center near Sydney For package non-delivery questions please call: 1300 880 484
Phone Hours Monday – Thursday: 9:30 a.m. – 6:00 p.m. EST (GMT -5:00) Friday: 9:30 a.m. – 5:00 p.m. EST (GMT -5:00) Live Chat Hours Monday – Thursday: 9:30 a.m. – 6:00 p.m. EST (GMT -5:00) Friday: 9:30 a.m. – 5:00 p.m. EST (GMT -5:00) Live Chat Walk-in Hours (US Only) Monday – Tuesday: 9:30 a.m. – 5:30 p.m. EST Wednesday: 9:30 a.m. – 6:00 p.m. EST Thursday: 9:30 a.m. – 5:30 p.m. EST Friday: 9:30 a.m. – 5:00 p.m. EST